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Operation & Quality Management Certificate

Class at a time
5- and 10-week blocks
On-Campus or Online
Choose your format
10% partner discount

Why should I get this certificate?

Improve market credibility, control costs, and reduce risks

Consistent quality ensures long-term efficiencies while improving productivity and reducing risks and human error. This leads to a loyal customer following, resulting in increased profits and revenues. With this certificate, you'll gain the necessary skills to fulfill the increasing demands of today’s clients in a competitive environment.

Upskill your capabilities

  • Certificates are the fastest-growing form of post-secondary credentials in the U.S. (The Chronicle of Higher Education)
  • 42% of certificate students gained more responsibilities, earned a promotion, or changed careers while pursing the credential (Harvard Extension School)
  • The number of people with a post-baccalaureate certificate has increased over 50% since 2005 (Forbes)

What are the required courses?

Graduate certificates require 12-13 credit hours and can be applied toward an MBA or MSL. Select four courses below. 

This course will provide the historical context of quality management and introduce quality management systems, including Total Quality Management (TQM), ISO, the National Baldrige Award, Lean, and Six Sigma. Guest lecturers from the community, who are specialists in quality management, will be part of this course.

The goal of this course is to give students the effective tools and knowledge to accomplish successful project management. Learn how projects get started, how to successfully manage a project and its resources, and how organizations select the "right" project to work on.

With ever-increasing global sales, the demand and sophistication of customers have forced companies to embrace total quality programs to have the competitive edge in pricing, service, and performance. This course examines how total quality applications are best used to drive organizational sustainability while competing in an international marketplace. 

This course focuses on developing sustainable supply chain solutions that provide the best TCO in the industrial, consumer, and service sectors. Students will be equipped to analyze and evaluate the quality of supply chain management in any organization while ensuring it's deeply integrated into every aspect of business.

The course covers theories and practices that balance commercial gain against long-term natural preservation goals. Topics include sustainable growth policies, product and process design, and the impact of corporate practices on consumers and communities. Local, national, and global public policy and corporate environmental practices will be examined.

What are the next steps?

Mount Mercy offers competitive tuition and additional benefits for employees of our partner organizations.

Whether you're pursuing a degree or a certificate, our 10% tuition discount for corporate partners' employees will help you advance your education and career goals—while keeping the cost manageable.

Learn more about:

  • Tuition reimbursement from employers
  • 10% tuition discount for employees of partner organizations

We make it easy by accepting applications year-round! No deadline, no fee, no pressure.

  1. Complete your application.

  2. Request official transcripts from all schools previously attended. Mail to:

    Graduate Programs
    Mount Mercy University
    1330 Elmhurst Drive NE
    Cedar Rapids, IA 52402-4797
  3. Some programs require letters of recommendation and other materials. Please see program-specific requirements on our Admissions page.

Take the next step

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