Billing & Payments

The student may set up another individual (i.e. a parent or guardian) to make a payment on their account or to view their balance. This individual is deemed an ‘Authorized User’ in CashNet.

Follow the below steps to create an Authorized User:

1. Log into myMountMercy/self-service portal.
2. Click on the Finances tab.
3. Click on the CashNet link.
4. Once on the CashNet site, under menu click on “My Account”.
5. Under Payers click on “Send a payer invitation”.
6. A screen will pop up on the right-hand side of the screen for the student to enter the new authorized user’s information (first and last name and email address). The default setting is that authorized users have access to statements. If this access is not wanted, uncheck the box.
7. Click “Send invitation”.
8. The new authorized user will receive an email with information on how to set up an account and can make a payment on the student’s behalf.
9. A student’s profile can be accessed by clicking on   before the student’s name.

Only the student can add, resend, edit, or remove payer access.

If an authorized user needs a password reset, the student must perform the reset. The school cannot reset the password. Steps to edit or reset an authorized user:

1. Log into myMountMercy/self-service portal.
2. Click on the Finances tab.
3. Click on the CashNet link.
4. Once on the CashNet site, under menu click on “My Account”.
5. Under “Payers” click on the pencil icon on the authorized user who needs to have the password resent. A screen will pop up on the right-hand side with that payer’s information.
   • The student can “Resend payer invitation” which will reset the payer’s PIN and resend an email to the payer.
   • The student can also “Remove payer”.
   • The student can edit the payer’s access by removing/granting access to the student's statements.
6. Choose “Save”.

Students may view statements through myMountMercy. Once a student is logged in, statements can be found on the Finances tab through CashNet.

*A statement only shows the balance at the time the statement is published. CashNet is a “live” site with up-to-date balances.

For authorized users to view statements, they must first obtain CashNet access from their student. See the ‘Authorized User’ section under ‘Payment Information’ for how to set up an authorized user.

Title IV Credits

Title IV credits are defined as a credit created when the federal funds received exceed the allowable charges for a particular period. Allowable charges include tuition, mandatory fees, and University food and housing charges. For those students with a Title IV credit, refunds are issued within 14 days of creation with no action required by the student or family. These credits are not used for anything other than direct charges of tuition, activity fee, food, and housing, unless specified by the student.

For All Other Students

If the student has more financial aid or other payments than the charges on the account, the student will have a credit on their student account and is eligible to receive a refund for the credit. When looking at a student account, a credit balance will have a “-” in front of the amount. The Student Account Representatives (located in the Business Office) issue refunds weekly when the office is open. Students must enroll in e-Refund (direct deposit) through CashNet to authorize an ACH deposit. If a student is not enrolled in e-Refund then the student will receive a physical check. Exceptions to this must be addressed by a Student Accounts Representative.

Withdrawals (Traditional, Semester Students)

A student’s final bill will be determined on the last day to add classes for each semester. This is generally 7 days after the beginning of the semester and is referred to as the final bill date. Before the final bill date, students may adjust their class schedules without incurring add/drop fees. Students who drop classes after the final bill date will not be eligible for a tuition refund unless they withdraw from the University. Students who withdraw from the University after the final bill date may be eligible for a refund. The refund will be calculated on a pro rata basis according to the University’s tuition refund schedule. This schedule follows the federal financial aid guidelines. Please contact the Student Account Representatives (located in the Business Office) for more information regarding tuition refund amounts.

Refunds not covered above require a petition form to be filed with the Provost’s Office within 30 days of the end of the term. Refund policies for block students can be found here.

Financial Hold

The Student Account Representatives (located in the Business Office) may place a hold on a student account if the account is past due. A hold on a student account prevents the student from registering for future classes.

Financial Dismissal

Students who have outstanding balances at the end of a term, may be issued a notice of financial dismissal. The student will be unable to register for future courses until the past due amount is paid in full and the re-admittance process is successfully completed.