Academic Records Specialist

Mount Mercy University is a Catholic, coeducational University founded by the Sisters of Mercy in 1928 enrolling approximately 1850 students. The University offers a variety of liberal arts, professional, accelerated and graduate degree programs on a picturesque campus overlooking the city.

Mount Mercy University is seeking candidates to fill the position of Academic Records Specialist in the Office of the Registrar. This position reports to the Registrar and is a full-time, non-exempt position.

The position’s primary responsibilities are to respond to internal and external requests for information about institutional policies and procedures and to provide logistical and staff support for a variety of institutional tasks, including transcript requests, database operations, registration, records maintenance, special events, athletic eligibility, and veteran’s benefits. This position also serves as a primary customer service representative for the Registrar’s Office. The successful candidate will have excellent customer service skills, be attentive to detail, and be experienced in working in a database.


· Excellent customer service skills

· Excellent problem solving skills

· Microsoft Word and Excel skills sufficient to support document management and manipulation of data

· Capacity for sustained attention to detail and confidentiality

· Ability to work well with others in a team environment

· Ability to communicate clearly


· Bachelor’s degree

· Experience in higher education preferred

The successful candidate must also demonstrate a willingness to support Mount Mercy’s mission as a Catholic university providing student-focused education in the spirit of the Sisters of Mercy. Mount Mercy University welcomes those of different faiths and is committed to excellence in education and community service.

Please submit a cover letter, resume, and contact information for three professional references. Application materials should be emailed as a Microsoft Word or Adobe.pdf attachment to: with the subject line “Academic Records Specialist”. Paper application materials will not be accepted. Position will be open until filled. Application review will begin immediately.

Mount Mercy University is an equal opportunity employer and smoke-free campus.